Our Commitment To Your Privacy

RANA-Medical has always been committed to providing you superior service, while protecting your privacy and personal information. It is our policy to never give, rent, or sell any information that individually identifies a client to any person or organization without the client’s consent. We have adopted privacy principles and policies, based on the Canadian Standards Association’s Model Code for the Protection of Personal Information, and Canada’s federal privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA).


Your Personal Information

We hold personal information on our clients in order to facilitate and maintain the highest levels of patient care and customer service, and as required by law. This can include the following types of information:

• Identification: Your name, address, contact numbers, health identification numbers, height, weight, date of birth, and employment information.
• Medical information: Referrals, prescriptions, symptoms, diagnoses, test results, opinions, directions or comments from the health professionals involved in your care, medical conditions, medical history and compliance information.
• Transaction History and Preferences: The type of products and services you use or prefer.
• Financial Information: If you ask to open a credit account or want us to interact with a third party payer or insurance company on your behalf, we may collect banking information, income, credit card numbers and employment information.
  
  
  

We only collect personal information for the following purposes:

• To identify you individually
• To protect your health by providing you the most appropriate care and advice
• To interact with other health care professionals and provide continuity of care
• To interact with federal or provincial health agencies and departments to fulfill public health reporting, billing requirements and contractual agreements we may have with them
• To provide additional services or information which may be of interest or assistance to you
• To meet professional, legal and regulatory requirement
• To verify your credit-worthiness and process payment
  
  
  

1. Accountability: We have designated a Privacy officer who oversees and is accountable for our compliance with our privacy policies.
2. Identifying Purposes: We will identify, either before or at the time of collection, the purposes for which personal information will be collected, used or disclosed.
3. Consent: We require your informed consent for the collection, use and disclosure of personal information
4. Limiting Collection: We only collect information for the purposes we have identified to you.
5. Limiting Use, Disclosure & Retention: We will only use and disclose your personal information with your consent (or as required by law). We will retain your information only as long as necessary to fulfill the identified purposes.
6. Accuracy: We will keep your information accurate, complete and up to date, and may ask you to verify your information from time to time.
7. Safeguards: We protect your personal information with appropriate safeguards.
8. Openness: We will be open about our privacy policies and make information available to you in a convenient, understandable form.
9. Individual Access: You have the right to access your personal information that we may have on file, be informed as to it’s use and disclosure, and challenge it’s accuracy or completeness.
10. Challenging Compliance: You are entitled to question our compliance with any of these principles.
    
    
    

Consent

Consent may be obtained in a variety of ways. Often, we will be asking for your express, written or verbal consent before or at the time we collect, use or disclose your personal information. However, in most cases, by requesting products, services or consultation from us, you are implying your consent for us to collect, use, or disclose your personal information for these purposes.

In order for your consent to be valid, you need to understand what information we are collecting, why we need it, and how we will be using it. That’s why it’s important for you to ask questions, and be informed.

Of course, giving your consent and providing us with your personal information is always your choice. When you ask us to provide you products, services or consultation, we ask you to provide enough information for us to respond to your request. By doing this, you are providing your consent to collect, use and disclose your personal information for these purposes. You are also consenting to allow us to retain this information for as long as reasonably required for these purposes, unless you withdraw your consent in writing. By withdrawing or not providing us consent, be aware that we may not be able to provide you with the products, services or consultation you have requested.

There are certain circumstances where we do not need to obtain consent, and may be required to disclose your information to third parties without notifying you. These are very limited and are beyond our control, such as life threatening situations or to comply with legal or regulatory requirements.


Our Website

Our website, www.ranamedical.com is for purely informational purposes, and the information contained within it should not be construed as medical or legal advice. We are not responsible for the accuracy or content of any “offsite” links that may be contained in our site, these are solely for your convenience and ease of browsing.

Cookies: We do not collect any personal information on our website, nor do we use cookies to retain your visit history or preferences.

E-mail: We have provided an email address on our site so that you may contact us. This is for your convenience, however, as email is not a completely secure or reliable method of communication, we cannot be responsible for email that is lost, misrouted, or intercepted. Email should not be used for any sensitive or time-dependent information.


Inquiries or Concerns

Please feel free to contact your in-home technician or local RANA-Medical office to obtain further information about our policies and procedures, or if you have any questions or concerns. If your concerns are not resolved to your satisfaction, please contact our privacy officer, who will respond promptly and do their utmost to resolve your concerns.

Contact our Privacy Officer by mail at:

RANA-Medical
205 Stephen Street
Morden, MB R6M 1V2
Attention: Privacy Officer

Phone: (204) 822-6595
Fax: (204) 822-3852
E-mail: rana@ranamedical.com